Stephen C. Shih; Sonya H.Y. Hsu; Zhiwei Zhu; Siva K. Balasubramanian

Abstract We explore the role of knowledge sharing within a downstream two-echelon supply chain. Drawing on chaos theory and the literature on knowledge management, we contrasted the information and knowledge sharing contexts. More specifically, we have provided a real-world case study of knowledge management practice at... [view more]

Abstract

We explore the role of knowledge sharing within a downstream two-echelon supply chain. Drawing on chaos theory and the literature on knowledge management, we contrasted the information and knowledge sharing contexts. More specifically, we have provided a real-world case study of knowledge management practice at a U.S. Fortune 40 firm. We reviewed the major issues in this firm's downstream supply chain operations and have described its knowledge management initiative. Finally, we discuss the implications of knowledge management on managerial practice.

Oliver Schilke; Bernd W. Wirtz

Abstract Although offering bundled services promises firms potential synergies in supply and increased revenues, the realized benefits of such a strategy are highly contingent on consumer acceptance of the bundles. Borrowing from TAM, Information Integration Theory, and the customer value concept, we developed a comprehensive model for ... [view more]

Abstract

Although offering bundled services promises firms potential synergies in supply and increased revenues, the realized benefits of such a strategy are highly contingent on consumer acceptance of the bundles. Borrowing from TAM, Information Integration Theory, and the customer value concept, we developed a comprehensive model for consumer acceptance of service bundles, which is divided into four general construct types: service characteristics, usefulness/ease of use, attitude, and behavioral intention. Twelve hypotheses were derived and empirically tested in the context of broadband triple play, the bundled offering of broadband Internet access, Internet telephony, and Internet TV. Based on questionnaire responses from 214 study participants and using PLS for analysis, we found overall support for our research model. We concluded by discussing the academic and managerial value of our research, both in terms of advanced knowledge of service bundle acceptance and the adoption of triple play.

Timon C. Du; Vincent S. Lai; Waiman Cheung; Xiling Cui

Abstract To achieve an efficient and effective supply chain, information needs to be shared. Most current information-sharing studies address the benefits gained from shared data, but neglect the effect of willingness to share, in which the benefits of sharing data may be discounted. This study looks ... [view more]

Abstract

To achieve an efficient and effective supply chain, information needs to be shared. Most current information-sharing studies address the benefits gained from shared data, but neglect the effect of willingness to share, in which the benefits of sharing data may be discounted. This study looks into the factors that affect the extent of the willingness of companies to share information from a partnership-data-process perspective. To distinguish the mode of sharing, we differentiate information sharing into template based and proactive. Our results suggest that when partnerships become closer, the willingness to share template-based information increases and consequently the willingness to proactively share additional information.

Anat Hovav; John D’Arcy

Abstract Intentional employee misuse of IS is a global problem. Research suggests that security countermeasures can deter misuse by increasing the perceived certainty and severity of punishment for such behavior. However, the value of generalizing this work beyond Western cultures is open to question. In our study, ... [view more]

Abstract

Intentional employee misuse of IS is a global problem. Research suggests that security countermeasures can deter misuse by increasing the perceived certainty and severity of punishment for such behavior. However, the value of generalizing this work beyond Western cultures is open to question. In our study, we examined whether national culture influenced the deterrent capabilities of security policies, security education, training, and awareness programs and computer monitoring. Using U.S. and Korean samples, we found evidence that the deterrent effect of certain security countermeasures varied between the two countries, as did the influence of age and gender. The results have implications for information security management practices in global businesses.

Hsien-Tung Tsai; Peiyu Pai

Abstract We investigated how online community building might affect the development of relationships with customers of online stores. Adopting social identification and relationship marketing perspectives, we examined the positive and negative aspects of online community cultivation and tested the meditating mechanisms involved in member participation processes. A survey-... [view more]

Abstract

We investigated how online community building might affect the development of relationships with customers of online stores. Adopting social identification and relationship marketing perspectives, we examined the positive and negative aspects of online community cultivation and tested the meditating mechanisms involved in member participation processes. A survey-based study, conducted with 913 online consumers, revealed that community interaction can lead to consumer power through community identification and relationship investments. Furthermore, we found that perceived e-tailer support negatively affected the relationship between identification and consumer power. We concluded with a discussion of the key managerial and research implications of our findings.

Paul Jackson

Abstract Transactive memory system is a term from group psychology that describes a system that helps small groups maintain and use personal directories to allocate and retrieve knowledge. Such systems have been observed at the level of whole organizations, suggesting that they provide a means for conceptualizing the exploitation... [view more]

Abstract

Transactive memory system is a term from group psychology that describes a system that helps small groups maintain and use personal directories to allocate and retrieve knowledge. Such systems have been observed at the level of whole organizations, suggesting that they provide a means for conceptualizing the exploitation of organizational memory. In this paper, I describe a longitudinal investigation of a global engineering consulting firm in which I used inductive analysis of interview data to map and then develop a conceptual entity-relationship model of organizational memory. This model formed the basis for a transactive directory to facilitate knowledge retrieval and allocation in the firm.

Nicolas Lesca; Marie-Laurence Caron-Fasan; Sandrine Falcy

Abstract When scanning, managers acquire and collect information about their environment to keep informed of its evolution, make decisions, and sometimes to anticipate changes. We attempted to understand this process and assess how French managers interpret scanning information to evaluate its importance. Our effort resulted in: (... [view more]

Abstract

When scanning, managers acquire and collect information about their environment to keep informed of its evolution, make decisions, and sometimes to anticipate changes. We attempted to understand this process and assess how French managers interpret scanning information to evaluate its importance. Our effort resulted in: (1) sixteen factors used by managers to make sense of the signs and signals they perceived when scanning; (2) a heuristic model of the process; and (3) two instances of the model. Our results suggested that ad hoc training should be provided and IT use should be fully investigated to enhance managers’ scanning skills if organizations wish to develop an ability to detect weak signs/signals, anticipate plausible change, and increase strategic decision effectiveness.